How it Works
SCGM Pilot Scope: In April 2021, amfori launches the Speak for Change – SCGM programme in Vietnam. The lessons learned and feedback received during the pilot period will help fine-tune the developed procedures and technology infrastructure in preparation for a gradual global scale-up.
The SCGM can receive complaints concerning an alleged violation related to one or more amfori members. They must follow the SCGM Standards, which include the amfori BSCI Code of Conduct and amfori’s Responsible Purchasing Practices in times of COVID-19 Guidelines.
The most relevant parts of the amfori BSCI Code of Conduct are: (i) The rights of freedom of association and collective bargaining (ii) No discrimination (iii) Fair remuneration (iv) Decent working hours (v) Occupational health and safety (vi) No child labor (vii) Special protection for young workers (viii) No precarious employment (ix) No bonded labor (x) Protection of the environment (xi) Ethical business behavior
The following non-exhaustive list of issues will not fall under the scope of the SCGM: • Grievances alleging a breach of the SCGM Standards outside the membership period of the Member and which are not of a continuous nature • Grievances that are not made in good faith, including grievances that: - Are politically or commercially motivated or - Include abusive or derogatory language • Grievances related to facts where a final decision in relation to the grievant has already been rendered by the SCGM (non bis in idem rule). If there is an ongoing case with another grievance mechanism of an amfori partner organisation or with the local authorities, this will not impact the admissibility of the complaint but it can influence the remediation procedure depending on what will be the best outcome for the grievant and to avoid overlap. The grievant is encouraged to attempt to solve the grievance first through the local operational-level grievance mechanism (OGM) at business partner level, provided that such an OGM is available, effective, trusted and sufficient. A grievance can be submitted by anyone who is harmed, including: • Workers and their legitimate representatives • Trade unions and associations • Employers’ organisations • NGOs • Communities • Other parties, such as importers and business partners, in the case of a grievance related to the amfori Responsible Purchasing Practices in times of COVID-19 amfori Guidelines
amfori SCGM Flowchart
